Last Updated: 12.02.2025
At Senkrondata (Company), we strive to provide high-quality services and customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds or adjustments may be granted. Please review this policy carefully before making a purchase.
1. Introduction
By purchasing our services or products, you agree to this Refund & Return Policy. This policy explains when you may be eligible for a refund, the process to request one, and any applicable conditions.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
• Service Issues: If our service fails to function as described and we are unable to resolve the issue.
• Billing Errors: If you were incorrectly charged due to a technical or processing error.
• Cancellation Requests: If you cancel your subscription within the eligible refund period (see Section 4).
Refunds will not be issued for:
• Change of mind after purchase.
• Partial use of services.
• Failure to use the service within the subscription period.
3. Return Conditions (If applicable to physical products)
If your purchase includes a physical product, returns are accepted under the following conditions:
• The product must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 14 days of delivery.
• Customers are responsible for return shipping costs unless the product is defective.
4. Refund Request Process
To request a refund, follow these steps:
1. Contact Us: Email info@senkrondata.com with your order details and reason for the refund request.
2. Evaluation: Our support team will review your request within 14 business days and determine eligibility.
3. Approval & Processing: If approved, refunds will be issued within 14 business days to the original payment method.
5. Subscription & Recurring Payments
• If you have a subscription, you may cancel at any time, but refunds are only issued within the eligible refund period.
• No refunds for partially used subscription periods.
6. Exceptions & Special Cases
• If a refund is denied but you believe there was an error, you may escalate your request to Senkrondata Refund Team for further review.
• In exceptional cases, we may offer credits instead of refunds.
7. Chargebacks & Disputes
If you initiate a chargeback without first contacting us for a resolution, we reserve the right to dispute the claim and take appropriate action.
8. Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be effective upon posting on our website.
9. Contact Us
If you have any questions regarding this policy, please contact us:
📩 Email: info@senkrondata.com
📍 Address: Tallinn, Estonia (HQ)